The Platform
One platform. Every WhatsApp workflow.
Ceylo Labs combines chatbot automation, CRM, broadcasting, and analytics into a single workspace — so your team can sell, support, and scale on WhatsApp without switching tools.
Feature 01
Build powerful chatbots without writing code
Design multi-step conversation flows with our visual drag-and-drop builder. Set triggers, conditions, and automated responses that handle FAQs, qualify leads, collect information, and escalate to your team — all without a single line of code.
- ✓Visual flow builder with drag-and-drop
- ✓Conditional logic and branching
- ✓AI-powered intent detection
- ✓Instant handoff to live agents
- ✓Pre-built templates for common use cases
Feature 02
Every conversation, one shared inbox
Stop managing WhatsApp from a single phone. Ceylo Labs gives your entire team a shared inbox where conversations are automatically routed, tagged, and tracked — so nothing gets missed and no customer waits.
- ✓Multi-agent shared inbox
- ✓Conversation assignment and tagging
- ✓Customer contact profiles and history
- ✓Internal notes and team collaboration
- ✓SLA tracking and response time monitoring
Feature 03
Reach thousands. Feel like one-to-one.
Send personalised WhatsApp campaigns to segmented contact lists. Whether it's a product launch, a payment reminder, or a seasonal promotion — broadcasts go out at scale while feeling personal to every recipient.
- ✓Contact list segmentation
- ✓Personalised message variables
- ✓Scheduled broadcasts
- ✓Delivery and read receipt tracking
- ✓Opt-out management built in
Feature 04
Data that drives decisions
Know exactly what's working. Track chatbot performance, team response times, message open rates, and customer satisfaction scores — all in a real-time dashboard your leadership team will actually use.
- ✓Real-time conversation metrics
- ✓Bot containment and escalation rates
- ✓Team performance reports
- ✓Campaign ROI tracking
- ✓Exportable reports
Feature 05
Connects with the tools you already use
Ceylo Labs plugs into your existing stack. Sync contacts, trigger automations, and push data between your CRM, e-commerce store, or helpdesk — without custom development.
- ✓CRM systems
- ✓E-commerce platforms
- ✓Payment gateways
- ✓Helpdesk tools
- ✓Zapier / webhook support
See it in action — free for 14 days
No credit card required. Full platform access. Set up in under 30 minutes.