Solutions / Hospitality & Hotels
WhatsApp CRM for Hotels & Hospitality
Delight guests at every touchpoint. From reservation to review, Ceylo Labs automates the full guest communication journey — so your team can focus on delivering exceptional service.
How hospitality businesses use Ceylo Labs
Reservation Confirmations
Automatically send booking confirmations with property details, directions, and check-in instructions the moment a guest books — reducing front-desk enquiries.
Pre-Arrival Information
Send personalised pre-arrival messages with Wi-Fi codes, parking info, nearby attractions, and upsell offers for room upgrades, spa packages, or dining reservations.
In-Stay Service Requests
Guests send requests for extra towels, room service, or wake-up calls via WhatsApp. Ceylo Labs routes each request to the right department and tracks resolution.
Upselling & Revenue Growth
Identify upsell opportunities and send timely offers mid-stay — a restaurant reservation, a late check-out upgrade, or a local tour package — all via WhatsApp.
Post-Stay Review Collection
After check-out, automatically send a thank-you message with a link to leave a Google or TripAdvisor review while the experience is fresh.
Loyalty & Return Offers
Send exclusive return offers to past guests via WhatsApp broadcast, with personalised discounts based on their previous stay history.
Frequently asked questions
How do hotels use WhatsApp CRM?
Hotels use Ceylo Labs to automate the full guest communication journey: booking confirmations, pre-arrival check-in instructions, in-stay service requests, upselling restaurant or spa services, and post-stay review requests — all through WhatsApp.
Can guests make service requests via WhatsApp?
Yes. Guests can send requests for room service, housekeeping, or concierge assistance directly via WhatsApp. Ceylo Labs routes these to the right department and tracks them in the CRM inbox.
How does WhatsApp help with hotel reviews?
After check-out, Ceylo Labs automatically sends a WhatsApp message thanking guests for their stay and inviting them to leave a Google or TripAdvisor review — capturing feedback while the experience is still fresh.
Automate the guest journey — start free
No credit card needed. Set up your first guest automation in minutes.
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