Solutions / Retail & E-Commerce
WhatsApp CRM for Retail & E-Commerce
Sell more on WhatsApp without hiring more staff. Recover abandoned carts, automate order updates, run promotional broadcasts, and handle customer support — all on autopilot.
How retail and e-commerce businesses use Ceylo Labs
Abandoned Cart Recovery
When a shopper leaves items in their cart, Ceylo Labs sends an automated WhatsApp nudge — with or without a discount code — to bring them back. Average cart recovery rates on WhatsApp are 3–5× higher than email.
Order Confirmation & Tracking
Automatically send order confirmations, payment receipts, and shipping updates via WhatsApp. Customers get real-time status without needing to call or email your support team.
Promotional Broadcasts
Send Meta-approved broadcast messages to your customer segments — flash sales, seasonal offers, new arrivals. Target by past purchase behaviour, location, or any custom tag.
Returns & Customer Support
Handle return requests, product questions, and complaints through an AI chatbot that resolves common queries instantly, escalating to a human agent only when needed.
Product Recommendations
Send personalised upsell and cross-sell messages based on what customers have bought before — all triggered automatically from your CRM data.
Loyalty & Reorder Reminders
Remind repeat customers when it's time to reorder consumables, or reward them with loyalty points and VIP offers sent directly to their WhatsApp.
Why WhatsApp beats email for retail marketing
Email open rates hover around 20–25%. WhatsApp messages have open rates above 90%, with most read within 3 minutes of delivery. For time-sensitive retail messages — flash sales, low-stock alerts, order updates — this difference is enormous.
Ceylo Labs gives you the automation power of an email marketing platform, but delivered through the channel your customers actually use every day. Set up sequences once, and the platform handles thousands of conversations simultaneously — without your team lifting a finger.
Whether you run a Shopify store, a local boutique, or a growing D2C brand in Sri Lanka, Ceylo Labs adapts to your business size and budget. Start free and scale as your order volume grows.
Frequently asked questions
How does WhatsApp CRM help retail businesses?
A WhatsApp CRM like Ceylo Labs lets retail businesses automate abandoned cart messages, order confirmations, delivery updates, and promotional campaigns — all through WhatsApp, where customers are most likely to open and respond.
Can I send promotional offers via WhatsApp?
Yes. With Ceylo Labs, you can create Meta-approved message templates and send bulk promotional broadcasts to your customer list — legally and at scale.
Does Ceylo Labs integrate with e-commerce platforms?
Ceylo Labs supports webhook-based integrations so you can connect it to your existing e-commerce store or order management system to trigger automated messages on events like new orders, payment confirmations, and shipment updates.
How do I recover abandoned carts on WhatsApp?
When a customer adds items to their cart but doesn't check out, Ceylo Labs automatically sends a WhatsApp message reminding them of their cart, optionally with a discount code, within a time window you configure.
Ready to turn WhatsApp into your top sales channel?
Start free — no credit card needed. Set up your first automation in minutes.
See Pricing Plans