Solutions

WhatsApp automation built for your industry

Whether you run a retail store, a clinic, a school, or a hotel — Ceylo Labs has a ready-made solution that fits how your customers communicate.

Feature 01

Build powerful chatbots without writing code

Design multi-step conversation flows with our visual drag-and-drop builder. Set triggers, conditions, and automated responses that handle FAQs, qualify leads, collect information, and escalate to your team — all without a single line of code.

✓Visual flow builder with drag-and-drop
✓Conditional logic and branching
✓AI-powered intent detection
✓Instant handoff to live agents
✓Pre-built templates for common use cases

Feature 02

Every conversation, one shared inbox

Stop managing WhatsApp from a single phone. Ceylo Labs gives your entire team a shared inbox where conversations are automatically routed, tagged, and tracked — so nothing gets missed and no customer waits.

✓Multi-agent shared inbox
✓Conversation assignment and tagging
✓Customer contact profiles and history
✓Internal notes and team collaboration
✓SLA tracking and response time monitoring

Feature 03

Reach thousands. Feel like one-to-one.

Send personalised WhatsApp campaigns to segmented contact lists. Whether it's a product launch, a payment reminder, or a seasonal promotion — broadcasts go out at scale while feeling personal to every recipient.

✓Contact list segmentation
✓Personalised message variables
✓Scheduled broadcasts
✓Delivery and read receipt tracking
✓Opt-out management built in

Feature 04

Data that drives decisions

Know exactly what's working. Track chatbot performance, team response times, message open rates, and customer satisfaction scores — all in a real-time dashboard your leadership team will actually use.

✓Real-time conversation metrics
✓Bot containment and escalation rates
✓Team performance reports
✓Campaign ROI tracking
✓Exportable reports

Feature 05

Connects with the tools you already use

Ceylo Labs plugs into your existing stack. Sync contacts, trigger automations, and push data between your CRM, e-commerce store, or helpdesk — without custom development.

✓CRM systems
✓E-commerce platforms
✓Payment gateways
✓Helpdesk tools
✓Zapier / webhook support

Retail & E-Commerce

Sell more, abandon less

Recover abandoned carts, send order confirmations, handle returns, and run promotional broadcasts — all on WhatsApp where your customers already are.

Abandoned cart recoveryOrder trackingPromotions & offersCustomer support

Healthcare & Clinics

Reduce no-shows. Improve care.

Automate appointment reminders, confirmations, and follow-up messages. Let patients book, reschedule, or ask questions without calling the front desk.

Appointment bookingReminders & confirmationsPatient FAQsFollow-up care

Education & Training

Enrol faster. Engage longer.

Answer admissions queries instantly, send course updates, collect fees, and keep students engaged — without your team manually responding to every message.

Admissions automationFee remindersCourse updatesStudent support

Hospitality & Hotels

From booking to check-out, automated

Confirm reservations, send check-in instructions, upsell services, and collect reviews — creating a seamless guest experience on the channel they prefer.

Reservation confirmationsPre-arrival infoIn-stay requestsPost-stay reviews

Logistics & Delivery

Deliver faster. Dispute less.

Send real-time dispatch and delivery notifications, let customers track orders via WhatsApp, and handle failed deliveries automatically — reducing support calls.

Delivery notificationsOrder trackingFailed delivery handlingCustomer support

Don't see your industry?

Ceylo Labs works for any business that communicates with customers. Get in touch and we'll walk you through what's possible.

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